Frequently Asked Questions

General Questions

What is Aura?

Aura is an AI companion platform that creates personalized assistants to help you with various aspects of your life. Each "Aura" can connect to your data (calendar, fitness apps, location) and proactively reach out with insights, reminders, and support based on rules you create.

How is Aura different from other AI assistants?

Unlike traditional assistants that wait for commands, Aura is proactive. It monitors your connected data and reaches out when relevant - before you ask. Plus, you can create multiple Auras for different purposes, each with its own personality and focus.

Is Aura free to use?

Yes! Aura offers a free tier that includes 1 Aura, 50 messages per month, and core features. Paid plans unlock more Auras, higher limits, and premium features like SMS and WhatsApp notifications. See our Subscription Plans guide for details.

What platforms does Aura support?

Aura is available on:

• Web (any modern browser at app.aura-link.app)
• iOS (iPhone and iPad)
• Android phones and tablets

All platforms sync together, so you can use Aura anywhere.

Accounts & Getting Started

How do I create an account?

Visit app.aura-link.app and click "Sign Up." You can register with your email address or sign in with Google. No credit card is required for the free plan.

Can I use Aura without creating an account?

No, an account is required. Aura needs to store your Auras, connected services, and conversation history, which requires an account.

How do I delete my account?

Go to Settings → Account → Danger Zone → Delete Account. You'll need to confirm by typing "DELETE" and entering your password. All your data will be permanently removed after a 30-day grace period. See our Account Settings guide for more details.

Can I have multiple accounts?

Yes, but each account requires a unique email address. Most users only need one account - use multiple Auras within your account to separate different contexts.

I forgot my password. How do I reset it?

Click "Forgot Password" on the login page, enter your email, and check your inbox for a reset link. The link expires after 1 hour.

Working with Auras

What is an Aura?

An Aura is your personalized AI companion. Each Aura has its own personality, connected data sources (senses), and behavior rules. You might have a wellness Aura for fitness goals, a work Aura for productivity, and a personal Aura for daily life.

How many Auras can I create?

It depends on your plan: Free (1), Personal (3), Family (10), Business (unlimited). Disabled or paused Auras don't count toward your limit.

What's the difference between pausing and disabling an Aura?

Paused: Temporarily stops proactive messages but you can still chat with the Aura. Good for vacations or busy periods.
Disabled: Completely inactive, doesn't count toward your Aura limit. Good for Auras you're not currently using.

Can I duplicate an Aura?

Yes! In the Aura's settings, click "Duplicate Aura" to create a copy with the same personality and rules. Great for creating variations or templates.

How do I customize my Aura's personality?

Go to your Aura's settings → Personality. You can choose traits, communication style, voice profiles, and even write custom instructions. See our Personality Customization guide for details.

Senses & Data

What are senses?

Senses are data connections that give your Aura context about your life. Examples include your calendar, fitness tracker, location, and weather. The more senses you connect, the more personalized your Aura becomes.

What services can I connect?

Aura supports many integrations including:

• Calendar (Google Calendar, Outlook)
• Fitness (Fitbit, Garmin, Strava, Apple Health, Google Fit)
• Weather (automatic based on location)
• Location (via the mobile app)

See Connecting Services for the full list.

How often does data sync?

Most services sync every 15-60 minutes automatically. You can force an immediate sync by pulling down to refresh in the app or clicking the sync button on the web.

Can I disconnect a service?

Yes. Go to Settings → Connected Services, find the service, and click "Disconnect." This revokes Aura's access and removes that sense from your Auras.

Why isn't my data showing up?

Check that: (1) the service is connected in Settings, (2) you granted all required permissions, (3) the source app has the data you're looking for. Try a manual sync if data seems stale.

Behavior Rules

What are behavior rules?

Rules tell your Aura when to proactively reach out. For example: "Every morning at 8am, share today's schedule" or "When I arrive at the gym, suggest a workout." Rules have triggers (when) and actions (what to do).

How many rules can I create?

Free plan: 3 rules total. Personal: 10 rules. Family and Business: unlimited. Rules are counted across all your Auras.

Why isn't my rule triggering?

Common reasons: (1) the Aura is paused or disabled, (2) you've hit your message limit, (3) the trigger conditions haven't been met, (4) required sense data isn't available. Check the rule's execution log in settings for details.

Can I specify which channel a rule uses?

Yes! When creating or editing a rule, you can specify whether to send via in-app, email, SMS, or WhatsApp (depending on your plan and enabled channels).

Notifications & Channels

What notification channels are available?

In-App (all plans), Email (Personal+), SMS (Personal+), and WhatsApp (Family+). See Notification Channels for setup instructions.

How do I stop getting notifications at night?

Enable Quiet Hours in Settings → Notifications. Set your sleep hours, and Aura will queue messages until quiet hours end.

Can different Auras use different channels?

Yes! Each Aura can have its own channel preferences. For example, your Work Aura could use email while your Wellness Aura uses push notifications.

Why am I not receiving SMS/email notifications?

Check that: (1) the channel is enabled in Settings → Notifications, (2) your phone/email is verified, (3) you haven't exceeded SMS limits (if applicable), (4) messages aren't going to spam (for email).

Privacy & Security

What data does Aura collect?

Aura collects only the data you explicitly connect via senses (calendar events, fitness data, etc.) plus your conversations. We don't sell your data or use it for advertising.

Is my data encrypted?

Yes. All data is encrypted in transit (HTTPS) and at rest. Sensitive data like OAuth tokens for connected services are stored with additional encryption.

Can I see what data Aura has about me?

Yes. Go to Settings → Account → Data & Privacy → Export My Data to download everything we have stored about your account.

Does Aura share my data with third parties?

Aura uses AI models to power conversations. Your messages are processed by these models but not stored by them or used for training. We don't share your data with advertisers or data brokers.

How do I delete my conversation history?

Go to the Aura's settings → Privacy & Data → Clear Conversation History. You can clear all history or select a date range.

Billing & Subscriptions

How do I upgrade my plan?

Go to Settings → Subscription → Upgrade Plan. Choose your new plan, select monthly or annual billing, and complete payment. Upgrades are effective immediately with prorated billing.

Can I downgrade my plan?

Yes. Downgrade from Settings → Subscription. The change takes effect at the end of your current billing period. Make sure your usage fits within the new plan's limits.

How do I cancel my subscription?

Go to Settings → Billing → Cancel Subscription. You'll retain access to paid features until the end of your billing period, then revert to the Free plan.

Do you offer refunds?

We offer a 14-day money-back guarantee for first-time subscribers. Contact [email protected] within 14 days of your first payment.

What payment methods do you accept?

Visa, Mastercard, American Express, and Discover credit/debit cards.

Do unused messages roll over?

No. Message allowances reset at the start of each billing period.

What happens if I exceed my limits?

If you hit your message limit, new messages won't be sent until the next billing period. You'll see a warning as you approach the limit. Consider upgrading for higher limits.

Mobile App

Is there a mobile app?

Yes! Aura is available for iOS and Android. Search "Aura Link" in the App Store or Google Play Store.

Does the mobile app sync with the web version?

Yes, everything syncs automatically. Conversations, Aura settings, and connected services work the same across all platforms.

Why do I need to give location permission?

Location permission enables location-based rules like "When I arrive at work..." Without it, these features won't work. Location data stays on your device and is only used to evaluate rules.

The app is draining my battery. What can I do?

Location features use the most battery. Try reducing location-based rules or using "approximate" instead of "precise" location. See our Mobile App guide for more tips.

How do I enable widgets?

iOS: Long-press your home screen → tap + → search for Aura → choose a widget. Android: Long-press home screen → Widgets → find Aura → drag to home screen.